Terms and Conditions – Imperium Hosting
1. Definitions
"In this agreement," Imperium Hosting ("we", "us", "our") refers to Imperium Hosting and its affiliates providing services, including but not limited to game server hosting, dedicated servers, domain registration, and web hosting. The term "Client", "you", or "your" refers to the individual or organization purchasing or using our services.
2. Acceptance of Terms
By purchasing or using any services offered by Imperium Hosting, you acknowledge and agree to be bound by these Terms and Conditions.
3. Services
3.1 Subscription Pricing – Prices for our services remain valid for the duration of your active subscription and may be subject to adjustment based on changes in operating costs or market conditions.
3.2 Service Changes – Clients may upgrade or downgrade their services at any time. Downgrades are non-refundable and take effect immediately.
3.3 Server Deployment – Dedicated servers may require up to 24 hours for deployment, although we aim for setup within 12 hours. Ownership of any dedicated server is determined by the most recent invoice payment exceeding 7 days. Ownership transfers require valid identification from both parties.
3.4 Add-On Support – Imperium Hosting may, at its discretion, assist with installing add-ons or custom modifications for select games. Scripts or tools provided are used at the client’s own risk.
3.5 Uptime Guarantee – We guarantee a minimum network and power uptime of 99.7% monthly. Credits for downtime exceeding this threshold may be issued in the form of service credit.
3.6 Service Termination – Accounts overdue by more than 4 days may be suspended or terminated. We maintain backups where possible, but restoration is not guaranteed.
3.7 Domain Names – Domains registered through Imperium Hosting remain our property on behalf of the client. Transfer requests incur a fee equal to one year of registration. Expired domains may be re-registered by third parties after a 30-day grace period.
3.8 Refund Policy – We offer a 48-hour refund guarantee in the form of in-store credit for all services, excluding domains and dedicated servers, unless a hardware issue is verified.
3.9 Customer Support – We aim to respond, or provide an updated status to all support tickets within 24 hours. Knowledge base articles, tutorials, and automated replies are available to help resolve common issues efficiently. We appreciate your patience while our team reviews your request.
3.10 Communication Types - Other forms of communication other than an official support ticket do not fall within the terms and conditions. Communication that happens on other platforms such as Discord, Voice chat, Instand Message, or any other means of communication apart from a Support Ticket are considered a convienence and are not held liable to policy in 3.9.
4. Military and First Responder Discounts
We proudly offer verified military veterans and first responders — including law enforcement, firefighters, and EMS personnel — a discount on all eligible services.
4.1 How to Redeem – To apply the discount, eligible individuals must send proof of service to validation@imperiumhosting.com either before or after purchasing a service. Acceptable proof may include a badge, department ID, or official document redacted for privacy.
4.2 Retroactive Credit – If verification is submitted after your server purchase, the discount will be applied to your next invoice, and the price difference will be credited to your account automatically.
4.3 Privacy and Data Handling – No sensitive personal information is stored permanently. All submitted documentation is reviewed for verification purposes only and is deleted regularly to maintain security and confidentiality.
5. Payment and Billing
5.1 Payment Terms – All services must be paid in advance. Failure to pay may result in suspension or permanent deletion of data.
5.2 Cancellations – Cancellations must be submitted via our client portal. Services not cancelled before the renewal date are non-refundable. Early cancellations of pre-paid plans are subject to an administrative fee.
5.3 Credit and Refunds – Store credit is non-transferable and non-refundable outside of Imperium Hosting’s platform. Refunds are granted at our discretion.
5.4 Affiliate Balance Withdrawal – Available balance from our Affiliate Program will be provided 30 days from day of requested withdrawal.
6. Communication
Imperium Hosting may contact you via email regarding account status, downtime, or planned maintenance. Clients are expected to maintain up-to-date contact information.
7. Hardware and Backups
We utilize dedicated hardware and perform regular off-site backups where applicable. However, clients are strongly advised to make local backups. Imperium Hosting cannot guarantee data recovery in all circumstances.
8. Web Hosting and Domains
Web hosting services must comply with all applicable laws. Usage for storage, file sharing, or hosting illicit content is strictly prohibited. Our "unlimited" plans are subject to fair usage and do not permit use as a file server.
9. Prohibited Activities
Clients may not use our services for:
- Illegal activities, including copyright infringement or distribution of prohibited materials
- Cryptocurrency mining
- Unsolicited bulk email or spam
- Hosting or distribution of malicious scripts or exploits
Violation of this policy may result in immediate suspension or termination of services without refund.
10. Privacy
We retain necessary client information (e.g., name, address, email) strictly for internal purposes and do not share data with third parties. Clients may request data removal at any time.
11. Cookies and Tracking
Our website uses cookies for login sessions and affiliate tracking. Affiliate cookies expire after 90 days. IP logging is used for security purposes. Imperium Hosting does not sell users information even though the option to allow exists within cookie preference settings.
